Korespodensi : Dimensions of Crisis Communication Practice: Does Innovative and Technological Dimension of Social Media matter? Evidence from Public Limited Companies of Indonesia

In Indonesia, public limited companies have a crisis communication problem.
The resistance to innovation and not a positive use of new technological and
innovative tools with the help of social media has become a challenge for
crisis management in public limited organizations. The purpose of this study
is to understand different dimensions of crisis communication practice in
public limited companies in Indonesia. The quantitative data were collected
on a Likert scale questionnaire to get evidence from public limited companies
of Indonesia. The study demonstrates there is the critical role of innovative
and technological dimensions of social media for crisis management in the
public limited companies of Indonesia. The study contributes to the
knowledge of a theoretical research framework that is significant for crisis
communication practices. The study also has practical implications to deal
with crisis communication with the help of new technology, preferred media
channels for crisis response, and preferred methods for crisis communication.